QuScient insurance services enable property and casualty insurers to better - and more efficiently - serve customers throughout the policy acquisition phase (sales and underwriting), in all aspects of servicing the policy, as well as in asset management functions.
QuScient delivers end-to-end claims management services across the entire life cycle, from first notice of loss through claims assignment, preparation and adjudication. We have developed solutions to improve quality, turn-around time and time-to-market for our clients. QuScient delivers the following personal P&C processes and services:
Sales, Customer Inquiries and Quoting: Voice and data quotes, with strong sales incentives to deliver high conversion rates
Underwriting and Policy Issuance: Underwriting, premium calculations, policy issuance and data entry
Customer Support: Customer inquiries and resolution management across all stages in the life cycle to support quote conversion and premium payment processes
Policy Servicing: Exception processing, policy changes, inbound customer service (voice and data) and endorsements
Claims Processing: First notification of loss, claim assessment, subrogation, down-time management, claim inquiries and claim notifications
QuScient delivers the following commercial P&C processes:
New Business Set-Up: Administrative services to small business and middle market clients
Policy Administration: Policy endorsements and DMV error corrections
Customer Support: Customer service call center and email support
Agency Management: Commission processing and support
The graphic below illustrates how we assist clients at all points in the P&C lifecycle:
